What is the definition of coaching in the workplace?

Workplace coaching is the process of equipping employees with the knowledge, tools, and opportunities necessary to be effective. It involves a professional support relationship that focuses on the needs of employees and the objectives of an organization. Workplace coaching occurs when a person, usually a manager, helps an employee grow and make the most of their skills. Managing and training are not the same thing.

Career coaching, employee coaching or business coaching is continuous two-way feedback between employee and coach with the intention of working on areas of improvement and reinforcing strengths to maintain employee performance progress. In other words, training in the workplace means empowering employees to perform at their best. Coaching should not be considered a disciplinary measure nor should it be reserved for times when an employee has made a mistake. Coaching promotes creativity, innovative performance and resilience, giving organizations a competitive advantage and an effective way to flow and operate in an environment of continuous change.

Managers with training skills are also “peer trained”, as a key way to provide mutual support and guidance in challenging environments. Once the coach and employee agree that the action plans are truly SMART, document the training session, commit to the action plans, and monitor employee progress. Managers and leaders must train their employees, as they become self-reliant in their careers and participate in ongoing professional development. Use tools with cloud storage, such as SafetyCulture's iAuditor, to record the training session and document the employee's ongoing progress.

Today's successful managers and leaders are developing their training skills to support and improve employee performance and development. Participating in coaching conversations only during negative moments will create a negative connotation in the process, and employees can respond by closing in on comments. Finally, training skills develop and improve team and workgroup performance, motivate sales production, improve management and leadership, and promote awareness and exploitation of diversity. These organizations have identified coaching as a critical leadership and management competence.

Employees who are trained on performance rather than whose performance is managed are more committed and invest in the results of their work and in achieving the organization's objectives. Managers also train employees to become more self-reliant in their careers and develop their careers more effectively. Coaching is becoming increasingly common in the global workforce, and good training by managers allows employees to be more motivated and perform better. Workplace training is important to prepare employees from all sectors (such as teachers, employers, managers, etc.) to succeed in the workplace by providing the tools that workers can use to increase their knowledge and improve their skills.

That warning: “If delivered appropriately, it highlights the importance of individual training conversations.